Get in touch with our team
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for fast help with deposits, withdrawals, verification or site access problems. Use live chat for immediate replies or send an email for detailed requests and documentation. Our agents handle account queries, payment checks and basic troubleshooting through convenient communication channels and will aim to resolve most cases promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (use for deposits, withdrawals, verification and site issues) |
| General Enquiries | [email protected] (questions about promotions, terms or general enquiries) |
| Affiliate Enquiries | [email protected] (affiliate program, tracking, payments and partnership requests) |
| Phone | +44 20 7946 3182 (live English support via phone and chat) |
| Working Hours | Mon-Fri, 09:00-18:00 (live chat 24/7 for urgent issues) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or situations requiring documents or explanations. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach any relevant files and provide concise background information so we can review and respond as quickly as possible.
Contact Form
Response Time
Support requests are usually handled quickly; most inquiries are answered within one business day. For straightforward issues use live chat for the fastest replies, while email requests may take a little longer. Complex cases such as KYC verification, payment investigations, or technical disputes can require additional time depending on their nature, and we’ll keep you updated until the issue is resolved.
Feedback
We value your feedback. If you have suggestions, ideas, or notice anything that could be improved on the site, please share them with us. Every message is reviewed carefully by our team and used to improve features, promotions, and the overall user experience. Your input helps us make the site more user-friendly and enjoyable for all players.